Shipping & Delivery

Shipping & Delivery Policy

Effective Date: 15/05/2024
Store Name: Extrile
Website: extrile.com
Email: support@extrile.com
Address: 9329 Central Drive, Mint Hill, North Carolina 28227, United States

At Extrile, we understand that when you order a new T-shirt or Hoodie, you’re not just purchasing clothing—you’re investing in pieces designed to become part of your everyday life. That’s why we are committed to providing a clear, reliable, and efficient shipping experience from the moment you place your order to the day it arrives at your door.

This Shipping Policy outlines our processing timelines, delivery estimates, shipping fees, order cut-off times, and other essential details to ensure full transparency.

1. Order Processing Overview

   Every order placed with Extrile goes through two key stages before it reaches you: handling and processing.

• Handling Time: 0–1 business day
• Processing Time: 3–6 business days
• Total Estimated Delivery Time: 3–7 business days

Handling refers to the time it takes for our team to confirm, prepare, and forward your order for fulfillment. Processing includes quality checks, packaging, and coordination with our shipping partners.

We are proud to maintain streamlined operations that allow us to ship orders promptly while ensuring every T-shirt and Hoodie meets our quality standards.

2. Order Cut-Off Time

To ensure efficient processing, we observe a daily order cut-off time:

• Order Cut-Off Time: 7:00 PM (5:00 PM EST)

Orders placed before 7:00 PM local processing time (equivalent to 5:00 PM Eastern Standard Time) will begin handling the same business day. Orders placed after this time will begin processing on the next business day.

Orders placed on weekends or public holidays will be processed on the following business day.

3. Shipping Timeline

Below is a detailed breakdown of our shipping timelines:

Please note that delivery times are calculated in business days (Monday through Friday, excluding public holidays).

While most orders arrive within the estimated timeframe, actual delivery dates may vary depending on carrier operations, destination, and seasonal demand.

4. Shipping Costs

We offer straightforward and transparent shipping rates:

Extrile currently provides standard shipping at a flat rate of $6.99 per order. This flat rate applies regardless of the number of items purchased.

There are no hidden fees added at checkout beyond the displayed shipping rate and applicable taxes.

5. Delivery Areas

Extrile currently ships to customers within the United States. We are continuously working to expand our shipping capabilities and may introduce additional destinations in the future.

We do not ship to P.O. Boxes or APO/FPO addresses at this time. Customers must provide a valid residential or commercial street address to ensure successful delivery.

6. Order Confirmation and Tracking

After placing your order, you will receive:

• An order confirmation email containing your order details.
• A shipping confirmation email once your order has been dispatched.

The shipping confirmation email will include tracking information (where applicable), allowing you to monitor your shipment’s progress in real time.

It is the customer’s responsibility to provide a valid and accurate email address during checkout to ensure receipt of important updates.

7. Address Accuracy

To prevent delays or delivery issues, customers must ensure that all shipping information is accurate and complete at the time of purchase. This includes:

• Full recipient name
• Correct street address
• Apartment or unit number (if applicable)
• City, state, and ZIP code
• Valid contact information

Extrile is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us immediately. While we will do our best to accommodate changes, modifications cannot be guaranteed once the order enters processing.

8. Delivery Delays

Although we strive to meet all estimated delivery timelines, certain factors may cause delays outside of our control, including:

• Severe weather conditions
• Carrier disruptions
• High seasonal demand
• Incorrect shipping information
• Natural disasters or unforeseen logistical interruptions

In the event of a delay, we encourage customers to check tracking updates first. If additional assistance is needed, our support team is available to help investigate shipment status.

9. Undeliverable Packages

A package may be returned to us if:

• The shipping address is invalid or incomplete
• Delivery attempts are unsuccessful
• The recipient refuses the package

If an order is returned due to incorrect address details provided by the customer, re-shipping fees may apply.

If a package is returned for other reasons, we will contact you to arrange re-delivery or discuss available options.

10. Lost or Damaged Shipments

If your order appears to be lost in transit or arrives damaged:

• Please contact us within 7 days of the marked delivery date.
• Provide your order number and any relevant photos (for damaged items).

We will coordinate with the carrier to investigate and determine the appropriate resolution. Our goal is to ensure that every customer receives their Extrile T-shirts and Hoodies in excellent condition.

11. Split Shipments

In some cases, orders containing multiple items may be shipped separately to ensure faster delivery. If this occurs, you will receive separate tracking information for each package.

There are no additional shipping charges for split shipments.

12. Changes and Cancellations

Orders may be canceled or modified only before they enter processing. Once an order begins processing (within 0–1 business day after placement), changes may no longer be possible.

To request a cancellation or modification, customers must contact us as soon as possible after placing the order.

13. Risk of Loss and Title

Ownership of products transfers to the customer upon successful delivery to the shipping address provided at checkout. Once a shipment is marked as delivered by the carrier, Extrile is not responsible for lost or stolen packages.

We recommend ensuring that someone is available to receive the package upon delivery, especially in shared residential buildings.

14. Taxes and Duties

All applicable sales taxes are calculated at checkout based on the shipping destination. Customers will see the total cost, including shipping and taxes, before completing their purchase.

15. Commitment to Reliable Delivery

At Extrile, our mission is to redefine everyday chic through thoughtfully designed T-shirts and Hoodies that combine comfort, durability, and timeless style. Our shipping practices reflect that same commitment to quality and reliability.

We work with trusted logistics partners to ensure:

• Timely dispatch
• Secure packaging
• Accurate tracking
• Transparent pricing

We believe that receiving your order should feel as effortless as wearing it.

16. Contact Information

If you have any questions regarding this Shipping Policy or need assistance with an order, please contact our customer support team through the contact information provided on our website.

We are committed to responding promptly and professionally to ensure your shopping experience with Extrile remains smooth from checkout to delivery.

Thank you for choosing Extrile. We appreciate your trust and look forward to delivering everyday essentials that combine comfort and style—right to your doorstep.