Return Policy

1. Return Eligibility Window

Extrile offers a 30-day return window starting from the date your order is delivered. Any return requests made after this period may not be accepted. If you wish to return an item, please ensure it is done within this 30-day timeframe to qualify for a return.

2. Condition Requirements for Returns

To be eligible for a return, T-shirts and Hoodies must meet the following criteria:

• Items must be unused, unworn, and unwashed.
• Items should be in their original condition, with all original tags, packaging, and accessories included (if applicable).
• Items must be returned in the same condition as received, without any signs of damage, stains, or alterations.

Items that do not meet these conditions may be refused or eligible only for a partial refund at our discretion.

3. Non-Returnable and Final Sale Items

The following items are non-returnable and non-refundable, unless defective or incorrect upon arrival:

• Customized, personalized, or made-to-order T-shirts and Hoodies
• Items marked as “final sale” or clearance items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery for assistance.

4. Damaged, Defective, or Incorrect Items

If you receive a T-shirt or Hoodie that is damaged, defective, or incorrect, please contact us within 48–72 hours of receiving the order. We may require clear photographs or videos showing the issue for verification purposes.

Once verified, we will provide an appropriate solution, which may include:

• A replacement item
• A refund for the item
• Store credit if preferred

In such cases, we will cover the cost of return shipping and reshipping.

5. How to Initiate a Return

To request a return, please contact our customer support team at support@extrile.com before sending any item back. In your email, include the following information:

• Your order number
• The item(s) you wish to return
• The reason for the return

Returns sent without prior authorization may be rejected and returned to the sender.

6. Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., a defective or incorrect item). We recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged returns.

7. Inspection and Approval Process

Upon receiving your return, we will inspect the item to verify that it meets the eligibility requirements. The inspection process may take a few business days. If the item is approved for a return, the refund will be processed in accordance with our Refund Policy.

If the return does not meet eligibility criteria, we may reject the return or issue a partial refund. In such cases, we will return the item to the customer at the customer’s expense.

8. Exchanges

If you wish to exchange your T-shirt or Hoodie for a different size, style, or color, please contact our support team before returning the item. Exchanges are subject to product availability and may require additional shipping fees. If an exchange is not possible, a refund will be issued instead.

9. Abuse, Fraud, and Policy Violations

We reserve the right to refuse returns or refunds in cases of suspected fraud, excessive or abusive return behavior, or violations of this Return Policy or our Terms & Conditions.

10. Governing Refunds

Refunds are processed in accordance with this Return & Refund Policy. Processing times may vary depending on the payment method used. For detailed information about refunds, please refer to our Refund Policy.

11. Contact Information

If you have any questions regarding returns, refunds, or eligibility, please contact our customer support team:

Email: support@extrile.com
Website: extrile.com
Address: 9329 Central Drive, Mint Hill, North Carolina 28227, United States