Refund Policy

Refund Policy

Effective Date: 15/05/2024
Store Name: Extrile
Website: extrile.com
Email: support@extrile.com
Address: 9329 Central Drive, Mint Hill, North Carolina 28227, United States

At Extrile, we are committed to delivering high-quality T-shirts and Hoodies designed for everyday comfort and style. This Refund Policy works in conjunction with our Shipping Policy and Return & Refund Policy and provides detailed information about refund eligibility, timelines, and processing procedures.

Please read this policy carefully before requesting a refund.

1. Refund Eligibility

Refunds are issued only for items that meet the conditions outlined in our Return & Refund Policy.

To qualify for a refund:

• The return request must be made within 30 calendar days from the date the order is marked as delivered by the carrier.
• The item must be unused, unworn, and unwashed.
• The item must be returned in its original condition with all original tags and packaging included.
• The item must not show signs of wear, damage, washing, alteration, or misuse after delivery.

Refunds are not guaranteed unless all eligibility conditions are satisfied.

2. Non-Refundable Items

The following items are not eligible for refunds unless defective or incorrect upon delivery:

• Customized or personalized T-shirts or Hoodies
• Made-to-order items
• Products marked as “Final Sale” or “Clearance” at the time of purchase

Shipping fees, handling charges, and similar service-related costs are non-refundable unless the refund is due to a verified error by Extrile.

3. Defective, Damaged, or Incorrect Items

If you receive a T-shirt or Hoodie that is defective, damaged, or incorrect, you must notify us within 72 hours of the delivery date.

To initiate a claim, please provide:

• Your order number
• A clear explanation of the issue
• Clear photos showing the product condition and packaging

Once verified, we will offer one of the following resolutions:

• Replacement item (subject to availability)
• Full refund
• Store credit (if preferred)

For approved defective or incorrect item claims, Extrile will cover return shipping costs and refund the original shipping fee of $6.99.

4. Refund Authorization

Refunds require prior authorization.

Before returning any item, you must contact support@extrile.com with:

• Your order number
• The item(s) you wish to return
• The reason for return

Returns sent without authorization may be rejected and returned to the sender at the customer’s expense.

5. Inspection Process

After we receive your authorized return, the item will undergo inspection to confirm eligibility.

Inspection Timeline: 2–5 business days after receipt.

If the item meets return requirements, the refund will be approved. If the item does not meet eligibility criteria, the refund may be denied or adjusted to a partial refund based on the item’s condition.

If a return is rejected, the item may be shipped back to the customer at the customer’s expense.

6. Refund Processing Timeline

Once approved, refunds are processed as follows:

• Refunds are issued to the original payment method only.
• Refund processing time: 5–10 business days after approval.
• The exact posting time depends on your bank or payment provider.

Extrile does not issue refunds via alternative payment methods.

7. Refund Amount

Approved refunds include:

• The product purchase price

The following are non-refundable unless the return is due to a verified defective or incorrect item shipped by Extrile:

• Standard shipping fee ($6.99 flat rate)
• Handling charges
• Taxes or other service-related fees (unless required by law)

If the refund is due to our verified error, the original $6.99 shipping fee will also be refunded.

8. Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to:

• A defective item
• A damaged item
• An incorrect item shipped by Extrile

We strongly recommend using a trackable and insured shipping method. Extrile is not responsible for lost or damaged return shipments.

9. Delivered but Missing or Stolen Packages

Once a shipment is marked as delivered by the carrier to the address provided at checkout, responsibility for the package transfers to the customer.

Refunds will not be issued for packages marked as delivered but later reported as lost or stolen. Customers are encouraged to contact the carrier directly for further assistance.

10. Order Cancellations and Modifications

As outlined in our Shipping Policy:

• Handling Time: 0–1 business day
• Processing Time: 3–6 business days
• Order Cut-Off Time: 7:00 PM (5:00 PM EST)

Orders may be canceled only before entering processing. Once processing begins, cancellation and modification may no longer be possible.

11. Refused or Undeliverable Shipments

If an order is returned to Extrile due to:

• Incorrect or incomplete address information provided by the customer
• Delivery refusal
• Failure to receive the package

The original shipping fee is non-refundable. Re-shipping fees may apply.

12. Policy Abuse and Fraud Prevention

Extrile reserves the right to deny refunds in cases involving:

• Suspected fraudulent activity
• Excessive or abusive return behavior
• Violations of this Refund Policy or related store policies

These measures are in place to ensure fairness and protect both customers and our business operations.

13. Contact Information

For questions regarding refunds, return eligibility, or refund status, please contact:

Extrile
Email: support@extrile.com
Website: extrile.com
Address: 9329 Central Drive, Mint Hill, North Carolina 28227, United States

We are committed to providing clear communication and professional support throughout the refund process.

At Extrile, our goal is to ensure a transparent and consistent experience across shipping, returns, and refunds. We appreciate your trust and remain dedicated to delivering everyday essentials that combine quality, comfort, and reliability.