Refund Policy

1. Refund Eligibility

Refunds are available for T-shirts and Hoodies that meet the eligibility requirements of our Return Policy. To qualify for a refund, the returned items must meet the following conditions:

• Unused, unworn, and unwashed
• In original condition and with original packaging (including tags, boxes, or protective pouches if applicable)
• No signs of wear, damage, or alteration

If the item does not meet these conditions, a refund may be denied or only a partial refund may be issued at our discretion.

2. Non-Refundable Items

The following items are not eligible for refunds unless they are defective, damaged, or incorrect upon delivery:

• Customized, personalized, or made-to-order T-shirts and Hoodies
• Clearance items, promotional items, or products marked as “final sale”

If you receive an item that is defective or incorrect, please contact us within 48 hours of receiving the order for assistance.

3. Refund Authorization Requirement

Refunds will only be issued after prior authorization. To request a refund, please contact our customer support team at support@extrile.com. Unauthorized return shipments will be rejected and sent back to the sender.

4. Inspection and Refund Approval

Once an authorized return is received, our fulfillment team will inspect the item to verify compliance with refund eligibility. This inspection process may take several business days. If the item meets the requirements, we will issue a refund to the original payment method used at checkout.

5. Refund Processing Time

Refunds are typically processed within 5–10 business days after approval. Please note that processing times may vary depending on your payment provider or financial institution, and are beyond our control.

6. Refund Amount and Fees

Refunds will be issued for the product price only. Shipping fees, handling charges, taxes, and non-product-related fees are non-refundable. If the refund is due to a defective or incorrect item from Extrile, shipping costs may be refunded at our discretion.

7. Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as a defective or incorrect item. We strongly recommend using a trackable and insured shipping method for returns, as we are not responsible for lost or damaged return shipments.

8. Partial Refunds

If returned items show signs of use, damage, or missing packaging, a partial refund may be issued. The refund amount will be determined after inspection and will be communicated to the customer.

9. Delivered but Missing Packages

Refunds will not be issued for packages marked as delivered by the carrier but reported as lost or stolen. If delivery is confirmed, responsibility for the shipment transfers to the customer. If you believe your package is missing, please contact the carrier directly using the provided tracking information.

10. Fraud, Abuse, and Policy Violations

Extrile reserves the right to refuse refunds in cases of suspected fraud, excessive or abusive return behavior, or violations of this policy or our Terms & Conditions.

11. Order Modification and Cancellation

Once an order has entered the processing stage, it cannot be modified or canceled. If you need to cancel or modify your order, please contact our support team as soon as possible before processing begins.

12. Contact Information

If you have any questions regarding refunds, eligibility, or processing, please contact our customer support team:

Email: support@extrile.com
Website: extrile.com
Address: 9329 Central Drive, Mint Hill, North Carolina 28227, United States