Return Policy

Return Policy

Effective Date: 15/05/2024
Store Name: Extrile
Website: extrile.com
Email: support@extrile.com
Address: 9329 Central Drive, Mint Hill, North Carolina 28227, United States

At Extrile, we are committed to delivering thoughtfully designed T-shirts and Hoodies that combine comfort, durability, and timeless style. We understand that occasionally a return may be necessary. This Return & Refund Policy outlines the conditions, timelines, and procedures applicable to returns, exchanges, and refunds to ensure transparency and consistency with our Shipping Policy.

1. Return Window

Extrile offers a 30-day return period beginning on the date your order is marked as delivered by the shipping carrier.

Return requests submitted after 30 calendar days from the delivery date will not be eligible for approval.

2. Eligibility Requirements

To qualify for a return, items must meet all of the following conditions:

• The item must be unused, unworn, and unwashed.
• The item must be returned in its original condition.
• All original tags, packaging, and accessories (if applicable) must be included.
• The item must not show signs of wear, washing, alteration, staining, or damage caused after delivery.

Items that do not meet these requirements may be declined. In certain cases where minor condition issues are identified, a partial refund may be issued based on the item’s condition.

3. Non-Returnable Items

The following items are not eligible for return unless defective or incorrect upon arrival:

• Customized or personalized T-shirts or Hoodies
• Made-to-order products
• Items clearly marked as “Final Sale” or “Clearance” at the time of purchase

This policy ensures clarity and fairness for all customers.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must contact us within 72 hours of the delivery date.

To initiate a claim, please provide:

• Your order number
• A clear description of the issue
• Photographic evidence showing the condition of the item and packaging

Once verified, Extrile will offer an appropriate resolution, which may include:

• A replacement item (subject to availability)
• A full refund
• Store credit (if preferred by the customer)

For verified defective or incorrect items, Extrile will cover the cost of return shipping and any applicable reshipping fees.

5. How to Initiate a Return

All returns must be authorized before being sent back.

To request a return, email support@extrile.com with:

• Your order number
• The item(s) you wish to return
• The reason for return

Our support team will review your request and provide return instructions, including the appropriate return address and any required documentation.

Returns sent without prior authorization may be refused and returned to the sender.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

• A defective item
• A damaged item
• An incorrect item shipped by Extrile

We recommend using a trackable and insured shipping service. Extrile is not responsible for returns that are lost, delayed, or damaged in transit.

Shipping fees paid at checkout ($6.99 flat rate) are non-refundable unless the return is due to our error.

7. Inspection and Refund Processing

Once a returned item is received, it will undergo inspection to verify compliance with our eligibility criteria. The inspection process typically takes 2–5 business days.

If approved:

• Refunds will be issued to the original payment method used at checkout.
• Processing times may vary depending on your financial institution.

If the returned item does not meet eligibility requirements:

• The return may be declined, and the item will be shipped back to the customer at the customer’s expense; or
• A partial refund may be issued if applicable.

8. Exchanges

Extrile offers exchanges for eligible items, subject to product availability.

If you wish to exchange a T-shirt or Hoodie for a different size, color, or style:

• Contact our support team within the 30-day return window.
• Wait for confirmation before shipping the item back.

Customers are responsible for return shipping costs related to exchanges unless the exchange is required due to a verified defect or incorrect shipment.

If the requested exchange item is unavailable, a refund will be issued instead.

9. Cancellations

Orders may be canceled before they enter processing. As outlined in our Shipping Policy:

• Handling Time: 0–1 business day
• Processing Time: 3–6 business days
• Order Cut-Off Time: 7:00 PM (5:00 PM EST)

Once an order has entered processing, cancellations may no longer be possible. Customers should contact support immediately if a cancellation request is needed.

10. Refused or Undeliverable Shipments

If a package is returned to Extrile due to:

• Incorrect or incomplete address information provided by the customer
• Delivery refusal
• Failure to receive the package

The customer may be responsible for re-shipping fees. Original shipping charges are non-refundable in such cases.

11. Refund Method and Timing

Refunds are issued to the original method of payment only. We do not issue refunds in cash or via alternative payment methods.

Once processed, refunds may take several business days to appear in your account, depending on your bank or payment provider.

12. Policy Abuse and Fraud Prevention

Extrile reserves the right to deny returns or refunds in cases of:

• Suspected fraudulent activity
• Excessive or abusive return patterns
• Violation of this Return & Refund Policy

This measure ensures fairness and protects both customers and the business.

13. Contact Information

For questions regarding returns, refunds, exchanges, or eligibility, please contact:

Extrile
Email: support@extrile.com
Website: extrile.com
Address: 9329 Central Drive, Mint Hill, North Carolina 28227, United States

We are committed to responding promptly and professionally to all inquiries.

At Extrile, our goal is to provide a seamless experience—from checkout to delivery, and beyond. We stand behind the quality of our T-shirts and Hoodies and aim to ensure that every customer shops with clarity, confidence, and peace of mind.