Shipping & Delivery

1. Scope of This Policy

This Shipping & Delivery Policy applies to all orders placed on extrile.com, including T-shirts and Hoodies. By placing an order, you agree to the terms outlined below.

2. Order Processing Time

Orders are processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed or shipped on weekends or public holidays. Processing times may vary during peak seasons or promotional periods. If there are any significant delays, customers will be notified via email.

Once an order enters the processing stage, it cannot be modified or canceled.

3. Shipping Destinations

Extrile currently ships to the following countries:

• United States
• Canada
• United Kingdom

Shipping availability may change and will be reflected at checkout.

4. Shipping Methods & Delivery Estimates

Delivery time estimates begin from the shipment date (not the order date) and are provided for reference only. Delivery estimates may vary based on location and other factors.

• Standard Shipping: Approximately 5–10 business days
• Expedited Shipping: Approximately 2–5 business days (if available at checkout)

Actual delivery times may vary due to carrier delays, weather conditions, customs processing, or errors in the shipping information provided by the customer. Delivery dates are not guaranteed.

5. Shipping Fees

Shipping fees are calculated and displayed at checkout, based on the selected shipping method, destination, and order value. All applicable charges are shown before payment completion.

Extrile reserves the right to update shipping rates at any time, but changes will not affect orders already confirmed and paid for.

6. Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking details. Tracking information may take 24–48 hours to update after shipment. The availability and frequency of updates depend on the carrier and destination.

7. Customer Address Responsibility

It is your responsibility to provide accurate and complete shipping information at checkout. Extrile is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

If your order is returned due to incorrect address information, failed delivery attempts, or refusal, you may be responsible for additional shipping fees for reshipment.

8. Delivered, Lost, or Stolen Packages

If your package is marked as delivered by the carrier but not received, please contact the carrier directly using the provided tracking information. Extrile is not responsible for lost or stolen packages once delivery is confirmed, but we will assist you in filing a carrier claim if applicable.

9. Damaged or Incorrect Items

If your order arrives damaged or is incorrect, please contact us within 48 hours of delivery. You will need to provide clear photographs of the damaged packaging and affected items for verification. Once confirmed, we will resolve the issue with a replacement, refund, or store credit as per our Return & Refund Policy.

10. Split Shipments

If your order contains multiple items, they may be shipped separately due to inventory availability or fulfillment logistics. In such cases, you may receive multiple tracking numbers, and delivery times may vary between items.

11. Right to Delay or Cancel Shipments

Extrile reserves the right to delay, hold, or cancel shipments due to suspected fraud, payment verification issues, or violations of our store policies. Customers will be notified if additional information is required to proceed with an order.

12. Contact Information

If you have any questions regarding shipping, delivery status, or order processing, please contact our customer support team:

Email: support@extrile.com
Website: extrile.com
Address: 9329 Central Drive, Mint Hill, North Carolina 28227, United States