Cancel/Change Order

1. Order Change and Cancellation Timeframe

Once you place an order on extrile.com, it enters our processing system promptly. You can request a cancellation or modification within 4 hours of placing the order. After this 4-hour window, changes or cancellations cannot be processed as the order moves into fulfillment.

2. Eligible Requests Within the Allowed Timeframe

Within the 4-hour window, you may request:

• Cancellation of the entire order
• Changes to product variations (such as size, color, or style)
• Adjustments to item quantities
• Corrections to the shipping address

All requests are subject to review and confirmation by Extrile. Be sure to submit your request before processing begins.

3. How to Submit a Cancellation or Change Request

To request a cancellation or change, please contact our customer support team as soon as possible by:

• Emailing support@extrile.com
• Submitting a request through the Contact page on extrile.com

Please include your order number and a clear description of the requested change. Requests without sufficient details may not be processed in time.

4. Requests After the 4-Hour Window

After the 4-hour window has passed, your order will typically enter fulfillment and shipment preparation. At this stage:

• Orders cannot be canceled
• Product selections and quantities cannot be modified
• Shipping addresses cannot be changed or rerouted

In rare cases, we may review exceptional circumstances, but changes cannot be guaranteed once processing has begun. If you are unable to modify or cancel your order, please refer to our Return Policy after delivery.

5. Customer Responsibility for Accurate Information

You are responsible for ensuring that all order and shipping details provided at checkout are accurate and complete. This includes:

• Full recipient name
• Street address and building number
• Apt/unit number (if applicable)
• City, state, and ZIP code
• Contact phone number

Extrile is not responsible for errors caused by inaccurate or incomplete customer-provided information.

6. Address-Related Delivery Issues

If an order is delayed, lost, or returned due to incorrect or incomplete address information:

• Extrile is not responsible for delivery failures caused by address errors
• Additional shipping fees may apply for reshipment
• Refunds are not guaranteed in these cases

If a package is returned as undeliverable, we will contact you to discuss available options based on the situation.

7. Why Orders Cannot Be Modified After Processing

Once processing begins, orders are integrated into inventory allocation, packaging, labeling, and carrier scheduling systems. Modifying or canceling orders at this stage increases the risk of errors and delivery issues. To maintain service accuracy and efficiency, Extrile does not allow changes after the processing window closes.

8. Relationship to Other Store Policies

This Cancel & Change Order Policy operates in conjunction with our:

• Shipping Policy
• Return Policy
• Refund Policy
• Terms of Service

Certain items may be subject to additional restrictions outlined in those policies, including personalized T-shirts or Hoodies and clearance items.

9. Customer Support

If you have any questions regarding order cancellations, modifications, or delivery concerns, please contact us:

Email: support@extrile.com
Website: extrile.com
Address: 9329 Central Drive, Mint Hill, North Carolina 28227, United States